FAQS

PAYMENT, SHIPPING & RETURNS

GENERAL CONDITIONS

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hola@antonitoymanolin.com
+34 649 222 961 / +34 687 116 254

A. PRICING
Prices are located on our website on each product. Custom pricing is available upon request. We reserve the right to alter the prices at any time. It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT. Final prices will be confirmed to the customer at the time of ordering.
All pieces are made to order. Beforehand, customer will receive a quotation of the pieces or projects with every single detail of the transaction (delivery, price, payment method, etc). We always ask for 50% deposit required in order to get components and raw materials. Balance due prior to shipping.

Our prices include VAT for all European Union Countries. For purchases beyond EU, Canary Islands, Ceuta and Melilla, any local taxes, VAT or duties are billed by customs to the consignee upon delivery

 

B. PAYMENT

Payment will be made via bank account transfer.

 

C. PORTRAYAL OF PRODUCTS

While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours and finishes is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens.

 

D. SHIPPING
Our goods are delivered from a trusted international courier agency (GLS). Delivery costs will be included in the quotation sent to our customer.

Delivery times vary depending on the product and we always endeavour to deliver to an agreed date. Please note, our delivery date is an estimate, thus we cannot unfortunately accept liability if the product is unavailable due to unforeseen circumstances.

 

E. CANCELLATIONS

All of our products are made to order and so in the event that having placed an order you wish to cancel it, we will unfortunately have to charge a cancellation fee of 50% of the value of the order plus any other delivery or collection fee incurred, unless notification is given within 24 hours of ordering. Please contact the product team at hola@antonitoymanolin.com or phone us on +34 687 116 254.

 

F. RETURNS AND EXCHANGES

Regarding Spanish Law (Artículo 44 de la Ley 7/1996, de 15 de enero de Ordenación del Comercio Minorista, modificada por la Ley 47/2002, de 19 de diciembre) if you are unhappy with a product for any reason, and wish to return-exchange it, please contact us within 7 working days since the reception at hola@antonitoymanolin.com or call us at +34 687 116 254. Our product team will give you an Exchange tracking number that must be placed in the original packaging. Since that moment, you will have a time limit of 15 days to send us back the product in perfect condition. We will arrange a refund or exchange. Postage, packaging and Insurance incurred in the returns process cannot be refunded. This does not affect your statutory rights. You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our Studio. Please note that Unlimited and Edition items can only be returned or exchanged if faulty.

We will not refund products that have been damaged due to wear and tear.

 

G. FAULTY/DAMAGED PRODUCTS

If any of your products have a manufacturing defect or are damaged please contact hola@antonitoymanolin.com or +34 687 116 254 within 7 days of receipt of goods with proof of the manufacturing defect or damage. We will arrange collection and replace the faulty product free of charge. Just in this sole case, shipping freights will be assumed by us.

 

H. WARRANTY

We offer a one year warranty on all Antoñito y Manolín products.

 

TERMS & CONDITIONS

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A. COPYRIGHT

All rights, including copyright, for the website are owned by or licensed to Antoñito y Manolín. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Antoñito y Manolín.

 

B. APPLICABLE LAW

These general conditions shall be governed by Spanish Law. Any claim arised from liabilities in fulfillment, enforcement and observance of these general conditions shall be tried by Juzgados y Tribunales Españoles.

 

C. CUSTOM DESIGNS
Custom designs are taken upon request. For more information, please inquire at hola@antonitoymanolin or at +34 687 116 254.

 

D. VIEWING THE WORK

We are represented in a selection of showrooms around Spain.   To find the showroom nearest you, please contact us.

 

E. INSTALLATION

We have designed each piece to be easily installed by an qualified electrician. The armature ships fully assembled with the joint angles set. The arms are not adjustable and cannot be moved.

 

PRIVACY POLICY

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A. DATA PROCESSING

Customer is solely responsible for the usage and interactions with the site www.antoñitoymanolin.com such as:
1. Information (true, faulty or false) given to the site. www.antoñitoymanolin.com shall never be liable for them.

2. Customers allow www.antoñitoymanolin.com to collect and process by automated means their personal data under our Protection Policy and Protection of Privacy by current Spanish Law.

3. Through the fulfillment of the order, Customer allows www.antonitoymanolin.com to automated processing of personal data.

 

B. COMMUNICATIONS

All communication between Customer and www.antonitoymanolin.com will be done through any of the following ways: email (hola@antonitoymanolin.com) or telephone (+34 687 116 254 // +34 649 222 961.)

 

C. DATA PROTECTION

Regarding “Ley Orgánica 15/1999, de 13 de diciembre, de Protección de Datos de Carácter Personal” we inform you that through the fulfillment of your data while ordering, mailing list agreeing or purchasing process, your personal data will be added to our database. Antoñito y Manolin is member of Smart Ibérica de Impulso Empresarial Sociedad Cooperativa Andaluza, Ctra. de Carmona, 40, local 2. 41008.

Although www.antoñitoymanolin.com has taken all the security measures legally foreseeable, one must keep in mind that no data is entirely secure on the internet and for that reason www.antoñitoymanolin.com will not be responsible for the use of information due to theft or any use as a consequence of illegality by third parties.

 

Besides, we inform you of the possibility to exercise the rights of access, rectification, cancellation and opposition of your personal data at hola@antonitoymanolin.com

 

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